STRATEGIES AND TECHINIQUES PROVEN AT TODAY'S MOST SUCESSFUL COMPANIES Studies show that companies waste millions of dollars on team building, benchmarking, and other quality initiatives. Yet so many save millions with the same initiatives. What makes the difference? Total Quality Management-integrating initiatives into a systematic quality improvement process. MANAGING EMPLOYEES Employee involvement works, but only as a way of business. It is not something you dabble. It does not works as a short-term solution or an intriguing experiment. It is truly a Pandora's box, tempting to open but powerful enough to change your "world" forever. The main difference is that instead of releasing all the ills that could plague humanity, unlocking this box produces a torrent of positive energy, enthusiasm, ideas, and improvements. Key questions we will explore:
- How do we get people involved in the quality improvement process?
- How do we keep them involved?
- How can we use teams to improve?
If you want to know how today's most successful companies are getting the most from their quality initiatives, read Total Quality Management. It lays out the best practices for you to put work-today.
ARMANDA COOLEY has been a contract manager at the Los Angeles County Treasurer and Tax office for twelve years.
MARSHA RUBIN-JACKSON has been employed by the U.S. Postal Service for five years.
CARRIE BESS has been a clerk for the U.S. Postal Service for 23 years.
